An attempt at clearing up a common point of confusion.
25 March 2019
I made a strange little productivity game inspired by the Pomodoro Technique, Brian Eno, and “Zen and the Art of Motorcycle Maintenance.”
29 June 2018
How can people who write the docs understand their and their peers' compensation better? I moderated a discussion to find out.
21 May 2018
Checklists are a great way to deal with nerves before public speaking.
5 April 2018
Better meetings start with better meeting invitations.
15 March 2018
Mozilla asked me to work on an project: turn documentation into data. When is documentation better off as data?
14 February 2018
Avoiding exclusionary language can keep your audience on your side.
3 January 2013
I have a rubric for evaluating feedback on written content.
29 November 2012
Everyone's a critic, so don't make it easy for them to be critical.
14 November 2012
Give a Kindle 2 a new lease on life by replacing a degraded battery.
17 October 2012
The best documentation is a shortcut through time.
10 October 2012
Instructions with conditions be hard to write clearly. Here are a few tips to make them easier to understand.
3 October 2012
You can make a strong case for bug reports and feature requests, if you get organized.
19 September 2012
Step-by-step directions work best when you give your reader a way to gauge success or failure.
9 December 2010