How can people who write the docs understand their and their peers' compensation better? I moderated a discussion to find out.
21 May 2018
Checklists are a great way to deal with nerves before public speaking.
5 April 2018
Better meetings start with better meeting invitations.
15 March 2018
Mozilla asked me to work on an project: turn documentation into data. When is documentation better off as data?
14 February 2018
Avoiding exclusionary language can keep your audience on your side.
3 January 2013
I have a rubric for evaluating feedback on written content.
29 November 2012
Everyone's a critic, so don't make it easy for them to be critical.
14 November 2012
Give a Kindle 2 a new lease on life by replacing a degraded battery.
17 October 2012
The best documentation is a shortcut through time.
10 October 2012
Instructions with conditions be hard to write clearly. Here are a few tips to make them easier to understand.
3 October 2012
You can make a strong case for bug reports and feature requests, if you get organized.
19 September 2012
Step-by-step directions work best when you give your reader a way to gauge success or failure.
9 December 2010